Support and Customer Care
Ensuring that customer requirements are met and return on investment maximised
Direct Access to Product Specialists
UK call 01225 700833. US Call 800 691 9120. Email support@xassets.com

Support

Overview

Successful implementations and substantial return on investment in enterprise software can only happen if the vendor/supplier provides excellent customer support. xAssets provides proactive support to all its customers and we try hard to ensure that customer requirements and met and expectations are exceeded.

Read about our approach to "Red Carpet Support" in the white paper : xAssets Red Carpet Support

Customers with onsite installations maintain an Annual Support Subscription which is priced at a standard 20% of license fee each year to receive product support.

Customers with hosted installations do not maintain an Annual Support Subscription since the ongoing service costs include support provisions.

We try hard to give customers the best service possible and this extends to giving customers direct access to Certified Product Specialists who can not only answer support questions but also advise on strategic and configuration issues. Support Incident Resolution will often include connecting to a customers server via web based screen sharing services to exchange ideas, solve problems and advise on the best strategy.

The Support we provide is governed by our Support Policies which may change from time to time. Where commercially viable we try to go beyond the contractual requirements and ensure that customers get the best service possible.

Most support incidents are resolved within 30 minutes of receiving the first call or email. We do not use online ticketing because we prefer to give our customers direct and immediate access to product specialists and technical consultants.

Get Support Now

  • Click here to Email xAssets Support
  • UK Support : 01225 700833 or 02032 863206 or 001 732 383 6691
  • US Support : 732 383 6691 or 800 691 9120 or 011 44 1225 700833 or 011 44 2032 863206

Support Policies

Click Here for our current support policies.