Telos
In 2008, Telos was advised that support for the asset management
software that it was using to manage the laptop provisioning
and maintenance contract would be discontinued at
the end of 2009. Consequently, Telos began a search for a new
solution in mid-year. As part of the search for a new solution,
Telos vetted the xAssets Enterprise Asset Management solution.
During the presentation made by xAssets, it became clear the
comprehensive solution could provide all of the required
functionality available from competing software products, but
at a lower cost and with less overheads. Following a comprehensive
review of potential software products Telos selected the
xAssets Enterprise Management Solution.
Customized without Complications
Telos had developed a list of functional requirements that
needed to be meet by the xAssets software. Using the xAssets
Enterprise framework, Telos-specific menu items, queries,
profiles, integrations, data movements, triggers, business rules,
reports, forms and processes were configured from within the
user interface. This design phase included configuring the asset
register to allow multiple profiles, and incorporating Telosspecific
menus, reports, queries, forms and dashboards. In
addition, the warehouse, help desk and shipping functions were
integrated. In this way Telos was able to use a single, integrated
system to create and issue purchase requests, track the availability
of parts in the warehouse, allocate parts to a specific repair
and automate the entire shipping process.
Outstanding Results
Using the xAssets Enterprise Asset Management solution, Telos
now have a vertically integrated and automated system for
To learn more about how xAssets can help your organization please visit www.xassets.com
tracking incoming service orders, allocating parts to those work
orders, tracking the status of each repair and shipping the
repaired computer. The required parts are entered, identified as
available in the warehouse, and are automatically allocated to
the repair. If parts are not available a purchase order is generated,
and the parts are pre-allocated and held upon receipt.
When the repair is completed the xassets system generates a
shipping order, directly integrating with Federal Express® or
UPS®.
Real Financial Benefits
By installing the xAssets Enterprise Asset Manangement
solution, Telos was able to upgrade the existing depot and
repair system, and lower the overall operating costs associated
with the process. Furthermore, the fee structure for the xAssets
solution ensured Telos saved real budget dollars. After a year in
operation, the xAssets solution has met all of Telos’ needs,
enabled the company to better serve its customer and is an
integral part of the overall operations.
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