View Asset Data in JIRA Tickets
Display asset information directly on JIRA tickets
Connect JIRA Service Management with Intune, SCCM, xAssets Network Discovery, JAMF and other toolsets

Asset Management Software for JIRA Service Desk

Attaching assets to tickets increases service desk productivity by allowing the most important information needed for ticket resolution to be immediately visible.

The xAssets IT asset management solution includes integration to JIRA Service Desk, enabling asset content to be displayed within a JIRA ticket.

The information displayed can show multiple tabs, and can include:

  • Asset details
  • User information
  • Location and other classification information
  • Hardware details
  • Device Manager
  • Installed Software
  • Software Licensing

The integration is configured to each customer's requirements ensuring only relevant information is shown.

Example JIRA Integration

The JIRA ticket below has the xAssets asset panel integration enabled. Any number of assets can be linked to a ticket and configurable tabs are provided containing key asset information.

xAssets JIRA Asset Panel Integration - Screenshot

The software tab shows the recognised software titles installed on the computer, again, directly in the JIRA ticket.

xAssets JIRA Asset Panel Integration - Screenshot

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Integration Sources

Data in the asset panel can come from any integration supported by xAssets, and we are always prepared to develop new integrations. Out of the box integrations include:

  • Microsoft Intune / Microsoft Endpoint Manager
  • Microsoft System Center (SCCM)
  • JAMF
  • Azure Virtual Servers
  • Amazon AWS Virtual Servers
  • Google Cloud Servers
  • HP Webjet Admin for Printers
  • xAssets Discovery
  • Import from spreadsheets or other systems
xAssets Integration Data Flows with JIRA Asset Panel

User data, and data for any other entities, can also be displayed in the asset panel and can be sourced from integrations

  • Local Active Directory
  • Azure Active Directory
  • OKTA User Directory
  • xAssets Discovery
  • Import from spreadsheets or other systems

Integrations can be extended as required to meet complex enterprise requirements. This can include transfer of data in either direction to populate either JIRA tables with asset data, or xAssets tables with JIRA data.

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