Introduction to Asset Service Data
This page explains what Asset Service Data is, why you need it, and how to access and configure it for each asset before generating work orders.
What Is Asset Service Data?
Asset Service Data is the per-asset record of maintenance-related information — clock readings, service history, and warranty details. You need to configure this data before generating work orders, because the system uses it to determine when each asset is due for service.
For time-based service plans (e.g., annual inspections), minimal service data is needed — the system calculates due dates from the plan's start date. For consumption-based plans (e.g., every 10,000 miles), you must provide clock readings so the system knows the asset's current usage level.
Accessing Asset Service Data
To view or edit service data, open the asset in the Asset Editor and select Maintenance > Service Data from the left menu.
What the Service Data Screen Shows
The Service Data screen displays four areas:
| Section | Purpose |
|---|---|
| Clock readings | Current and estimated usage — essential for consumption-based scheduling. See Asset Clock Readings for details. |
| Servicing details | The service interval configuration linked to this asset through its Service Plans |
| Warranty information | Warranty status, start date, and expiry date |
| Previous work orders | A history of completed and outstanding work orders. Click any work order to view its details. |
The example above shows a vehicle with a mileage-based clock. This vehicle has previously had two services, both visible in the work order history.
What to Configure Before Generating Work Orders
| Asset Type | Required Configuration | Details |
|---|---|---|
| Time-based only (e.g., annual PAT test) | No service data required — the Service Plan start date is sufficient | Creating a Service Plan |
| Consumption-based (e.g., mileage service) | Initial Clock, Est Clock/Year, and optionally Last Clock Reading | Asset Clock Readings |
| Combined (time or consumption, whichever first) | Both the Service Plan start date and clock readings | Both pages above |
Warning: If a consumption-based Service Plan is created for an asset that has no Initial Clock reading and no Est Clock/Year value, the system cannot calculate when the service is due and will not generate work orders. Always verify clock data before running Generate Work Orders.
Bulk Configuration
For large deployments (e.g., setting up service data for hundreds of assets), use a data transformation to import clock readings and service data in bulk rather than editing each asset individually. See the Configuration Guide for details on transformations.
Related Articles
- Asset Clock Readings — Managing clock-based readings for assets
- Planned Maintenance Introduction — Introduction to the planned maintenance module
- Creating a Service Plan — How to create a service plan
- Introduction to Work Orders — Overview of work orders