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This article is for organizations who wish to find a replacement for ServiceNow IT Asset Management (ITAM). Based on reviews and feedback from our customers, reasons for switching include:
xAssets addresses these points. Our licensing costs are at most a quarter of ServiceNow pricing and often lower than that. We do not impose licensing fees for new workflows or integrations. SAM is available within the ITAM module without additional license fees. Our UI is built on a slick, easy-to-use, "single page application" architecture where users only see the workflows, functions and data they need. Implementations take typically a few days to a few weeks depending on complexity. Many implementation tasks are now completed by AI, further reducing implementation costs for customers.
ServiceNow gives you a static point-in-time snapshot that gets stale as the organization changes. xAssets SAM is built on temporal accounting principles. It tracks your asset and license status over time. This means true-ups, compliance history, and audits are handled automatically based on historical ledger data.
We deploy complex enterprise environments and typical implementation times are short - a few days to several weeks at the most, even where complex configuration and workflow is required. After implementation, xAssets functions as a platform you can "set and forget", pulling data from all your network sources automatically. It centralizes data from multiple sources based on a well normalized data model. Our fast, intuitive, and modern UI only shows users the specific functions and data they need to see.
xAssets integrates with ServiceNow out of the box. This means you can deploy xAssets on day one alongside your current setup and migrate your workloads and workflows at your own pace.
xAssets is designed for users who actually manage assets every day. The user interface revolves around assets - desktops, servers, software licenses, and contracts. This is far more logical than calling them "configuration items".
Asset classes have their own specific menus, forms, and layouts. You only see the workflows relevant to the task at hand.
This design really helps when you need answers that span different business areas. For example, if you need to know how many servers a SQL Server contract covers, ServiceNow forces you to build a complex custom report across separate CI tables. In xAssets the query already exists, and you can build additional queries quickly. The engine natively supports charts, diagrams, tables, and reports to make reporting simple.
The xAssets system is designed for user productivity, speed, and ease of use. "Search-As-You-Type" functionality is embedded across the entire interface, allowing you to locate an asset instantly. To save your service desk time, xAssets uses intelligent text-matching to automatically link incoming support tickets to the exact assets involved. Response times are usually sub-second. Users only see the data and functionality they need and this is usually set per-user group and per-location.
Every chart, KPI metric, and data grid supports drill-down, taking users to the answers they need instantly.
If you click a license row on the Software Dashboard, the platform takes you straight to the underlying list of covered users or computers. This mechanism remains consistent across the product.
The Software Dashboard functions as a compliance screen, offering critical checks for under- and over-licensing at the manufacturer, product, license and asset level. Calculation is done by our temporal accounting engine. The SAM UI allows you to click through to see the exact causes of each engine decision. You get from the problem to the fix in two clicks.
The SAM system is described in this product page.
Our licensing engine implements a new technology - temporal software license management. Combined with an scoping, assignment, affinity and requirements rules engine, you have fine-grained control over, and power to override, the allocations the engine creates. The engine is temporal, so you can report your licensing position and compliance at any point in time.
Key Features:
Customers with Intune can now build a software license compliance position from discovery or Intune integration, combined with Azure licensing integration, to see their compliance without needing to enter or match licenses - the entire matching process is done for you.
xAssets ships with asset lifecycle workflows including: SAM audits, requests, cost-based approval routing, purchase orders, receiving, hardware tagging, deployment, warranties, RMA, refreshes, transfers, joiners and leavers, and fully audited disposals.
These workflows are fully configurable, and with some help and checking, AI can do the configuration work. Forms, menus, and data transformations are configured to match how your team naturally operates. The software fits your business, a refreshing approach when some vendors expect you to fit your business to the software. This engine is proven in large enterprise environments, with production sites of up to 25,000 nodes.
The self-service portal is built to your requirements, secured with SSO, and provides a simple experience for end users. Employees can request hardware or software from a catalog that applies department budget checks and routing rules. Because the catalog is tied to real asset data, a user requesting "a laptop just like my current one" triggers a workflow which knows the exact specifications required.
xAssets avoids the need for a binary switch-over. The ServiceNow integration operates bidirectionally. It pulls configuration items and software records from the ServiceNow CMDB, cleanses them, and pushes accurate data back. So your data lives in both systems, and you can run workflows from xAssets.
CMDBs often create duplicate lookup records as a result of keying with exact text matches. Without automated normalization, "Dell", "Dell Inc.", and "Dell Computer Corp" end up as three separate entities. The xAssets recognition engine normalizes these entries during the import process. The import process cleans data during the process, often eliminating the need for a separate data-cleansing project.
This bidirectional link allows for a safe, phased migration plan:
Moving your asset management workloads off ServiceNow ITAM replaces that platform with dedicated, purpose-built workspaces for hardware, contracts, and software licensing. Features including a simple menu system and instant "search-as-you-type" gets users to the information they need quickly.
By bundling an advanced, temporal-accounting SAM engine into the ITAM module, xAssets eliminates the large cost ServiceNow demands. Backed by a bidirectional integration, you can connect to your CMDB immediately, clean your existing data automatically, and migrate your teams one step at a time on a timeline you control.
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